We are committed to making your shopping experience smooth and enjoyable. Below are some frequently asked questions and answers regarding orders, shipping, cancellations, and payments.
Ordering
1. How do I place an order?
Visit our website, select your desired item, and add it to your cart. Proceed to checkout, provide your shipping and billing information, and confirm your purchase.
2. Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your order and save your details for future purchases.
3. Can I change or cancel my order after it has been placed?
If your order hasn’t shipped, contact us at [email protected] immediately. We’ll do our best to assist you. Unfortunately, once the order has shipped, changes or cancellations are not possible.
Shipping
1. Where do you ship?
We offer worldwide shipping from the USA.
2. How long does shipping take?
- USA: 3-7 business days
- International: 10-15 business days
Please note that delivery times may vary due to customs or other delays.
3. How much does shipping cost?
- USA: Flat rate of $5.00
- International: Flat rate of $9.95
4. Can I track my order?
Yes, you will receive a tracking number once your order has shipped. Use this number to monitor the status of your shipment.
Cancellation
1. Can I cancel my order?
Orders cannot be canceled once they have been shipped. However, you may return the item(s) for a refund or exchange within the timeframe outlined in our return policy.
2. What if my order is canceled by Nolude?
If we need to cancel your order, you will be notified via email, and a full refund will be issued to your original payment method.
Payment
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- JCB
- Diner Club
- Discover Card
- PayPal
2. Can I use multiple payment methods?
No, we currently only accept one payment method per order.
3. Do you offer discounts or coupon codes?
Yes, we occasionally provide discounts and coupons. Subscribe to our email newsletter to stay updated on promotions.
4. When will I be charged for my order?
Your payment will be charged at checkout when you confirm your purchase.
5. Is my payment information secure?
Yes, we use SSL encryption to securely process your payment information.
6. Why was my payment declined?
Reasons may include:
- Insufficient funds
- Incorrect billing information
- Issues with your payment method
Please contact your bank or payment provider for assistance.
Need Help?
If you have further questions or concerns regarding orders, shipping, cancellations, or payments, please contact us at:
Email: [email protected]
We’re here to assist you and ensure a pleasant shopping experience.