At Nolude, we strive to provide a seamless shopping experience. If you are unsatisfied with your purchase, our clear and straightforward return and refund policy ensures your concerns are addressed.
Return Policy
We offer a 32-day return window for all purchases. If you are not completely satisfied, you may return the product within 7 days of delivery for a refund or exchange.
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when received.
How to Initiate a Return:
- Contact us at [email protected] with your order number and the reason for the return.
- Follow the instructions provided by our team to complete the return process.
Return Shipping Costs:
- Customers are responsible for covering return shipping costs.
Once we receive and inspect the returned item to ensure it meets our criteria, we will process your refund or exchange within 7 business days.
Refund Policy
Approved returns will be refunded to your original payment method.
Important Notes:
- Shipping costs are non-refundable.
- Refunds may take several business days to reflect on your account, depending on your financial institution.
Exchanges
If you wish to exchange an item, please:
- Contact [email protected] with your order number and the reason for the exchange.
- Follow the provided instructions to return the original item.
Exchange Shipping Costs:
- Customers are responsible for shipping costs for both returning the original item and delivering the new item.
Damaged or Defective Items
If you receive a damaged or defective item, contact [email protected] within 48 hours of delivery.
Resolution Options:
- Replacement of the item
- Full refund
Our team will inspect the returned item to confirm the damage or defect before processing the replacement or refund.
Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged:
- Clearance items
- Personalized items
- Custom-made items
- Final sale items
Order Cancellations
To cancel an order, contact [email protected] as soon as possible.
Cancellation Policy:
- Before Shipping: Orders can be canceled for a full refund.
- After Shipping: You will need to follow the return process outlined above.
Contact Us
For further inquiries about our return and refund policy, reach out to us:
Email: [email protected]
Thank you for choosing Nolude. We are committed to ensuring your satisfaction with every purchase.